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| | The Telecom Network for Professionals and Users Network is not currently active and cannot accept new posts | | Trainers required for Genesys Labs ( telcom and contact center domain) | Views: 903 | | May 14, 2007 10:30 am | | Trainers required for Genesys Labs ( telcom and contact center domain) | # |
Ganesh Krishnan | | Guys,
I head the Training and Sales for my partner Genesys Labs.
I need trainers with the following skillsets. Salary is NOT best in the industry, OPPORTUNITY for a global career definitely is the best! Mail all Cvs to kganesh@ismartpanache.com
Technical Instructor
Job Purpose:
The purpose of the role is to provide technical training to all levels of customers and partners, and support training deliveries and projects by technical preparation of classrooms, developing or modifying training material and delivering customer specific courses.
Principle Accountabilities:
Conduct technical courses for internal, partner and customers
Develop training material for customized courses
Create and maintain Ghost and VMWare images for standard and customised courses
Keeping abreast of product development
Keeping good customer tracking and follow up.
Working together with other members of the training team and account management team.
TASKS:
Delivering technical training courses both internally and externally
Re-image classrooms with existing software system to prepare the delivery of own and colleagues courses
As assigned, creating and developing quality compliant training material
As assigned, design new customized training, develop the corresponding training material and deliver the courses or technically support the delivery by other instructors
As assigned, manage small training projects (training design, course development, delivery)
Willing to travel up to 50%
Maintain expert level skills on our products and business
With moderate management supervision maintain Ghost images updated, according to Products/Courses update.
ATTRIBUTES ESSENTIAL DESIRABLE
Qualifications
(Educational/Professional/
Vocational) Educated to Engineer level standard or equivalent Recognised training qualification
Experience Skills and
Attainment Experience in Word, Excel, Access and PowerPoint
2 years in associated role in IT Telecomms/Datacomms
CTI experience
Technical Skills Expert knowledge in minimum one of the areas:
Relational databases
Administration Windows or UNIX
Networking
ACD/PBX knowledge
CTI
Very good user knowledge Word, Excel, Access and PowerPoint
Very good user Windows knowledge Expert knowledge in more of the areas:
Relational databases
Administration Windows or UNIX
Networking
ACD/PBX knowledge
CTI
Management/
Supervisory/
Teamworking
Skills Work well as a team
Communications
Skills (Written
And Spoken) Friendly, approachable and outgoing
Communicate at all levels
English fluently spoken/read/written Another foreign Language
Disposition/
Personality Good presentation skills
Able to inspire confidence
Presentable
Can work on own initiative
Can work under pressure
Flexibility a must
Other Must be willing to travel worldwide Private Reply to Ganesh Krishnan | | |
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